Shipping policy

Thank you for choosing Reticy. We are committed to making your shopping experience simple, transparent, and reliable. This shipping policy explains how we process and deliver your orders so you know what to expect from the moment you place your order until it arrives at your door.

This policy applies to all orders shipped within the United Kingdom.

Order Processing Time
Orders are processed within 1–2 business days.
Processing days are Monday to Friday.
Orders placed on weekends or holidays will be processed on the next business day.

Order Cut-Off Time
Daily Cut-Off Time: 4:00 PM (GMT+00:00) Greenwich Mean Time (London).
Orders placed before the cut-off time may be processed the same business day.
Orders placed after the cut-off time will be processed on the next business day.

Shipping Method & Transit Time
Shipping Method: Standard UK Shipping
Estimated Transit Time: 5–7 business days (Monday to Friday)

Total Estimated Delivery Time
Processing Time: 1–2 business days
Transit Time: 5–7 business days
Total Estimated Delivery Time: 6–9 business days (Monday to Friday)

Please note that delivery times are estimates and may be affected by circumstances beyond our control, including carrier delays, adverse weather conditions, or periods of increased shipping demand.

Shipping Charges
Free Shipping is available on all orders.
No minimum purchase is required to qualify for free shipping.
Delivery Address

Orders will be shipped to the delivery address entered by the customer during checkout.

Please carefully review your shipping information before completing your order and ensure that all details are accurate and complete.

Reticy cannot be held responsible for delays, failed deliveries, or other delivery issues resulting from incorrect or incomplete shipping addresses provided at checkout.

Order Changes & Cancellations

If you would like to change or cancel your order, please contact our support team as soon as possible at support@reticy.store.

Once an order has been processed or shipped, we may be unable to make changes or accept cancellation requests.

Order Tracking
A shipping confirmation email containing tracking information will be sent once your order has been dispatched.
Tracking information is generally available within 24–48 hours after dispatch.
Lost or Delayed Orders

If your order is significantly delayed or appears to have been lost while in transit, please contact us at support@reticy.store.

Our team will assist you and coordinate with the shipping carrier where necessary to help resolve the issue and provide you with the latest available information regarding your shipment.

Customer Support

For questions, concerns, or assistance with your order, please contact us using the information below:

Address: 40 Warden Hill Rd, Luton LU2 7AH, United Kingdom

Phone: +44 7761 661648

Email: support@reticy.store

Our customer support team is available to assist you with your questions and help make your shopping experience as smooth and stress-free as possible.