Refund policy

At Reticy, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

Items must be unused, unworn, and unwashed.
All original tags must remain attached.
Products must be returned in their original packaging.
Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be accepted.

2. How to Start a Return

To initiate a return, please contact our support team at support@reticy.store.

Once your return request is approved, we will provide you with:

Return instructions.
A return shipping label (if applicable).

Please note: Returns sent without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• A damaged item.
  
• A defective product.
  
• The wrong item or size.

Please contact us within 48 hours of delivery at support@reticy.store and provide photos showing the issue. Our team will review your request and provide a suitable solution as quickly as possible.

4. Exchanges

We offer exchanges only for:

• Damaged or defective items.
  
• Incorrect items received.
  
• Wrong size delivered.

Exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.

5. No Restocking Fees

Reticy does not charge any restocking fees.

You will not be penalized for returning an eligible item.

6. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your refund is approved:

• Refunds are issued to the original payment method.
  
• Processing time: 5–7 business days.
  
• Maximum refund time: Up to 7 business days after approval.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

7. Discounts & Promotions

Refunds will not be issued for discounts or promotional codes that were not applied at checkout.

Discounts and promotional offers must be used at the time of purchase and cannot be applied retroactively.

Customer Support

For any questions, concerns, or assistance regarding returns and refunds, please contact us using the information below:

Address: 40 Warden Hill Rd, Luton LU2 7AH, United Kingdom

Phone: +44 7761 661648

Email: support@reticy.store

Our team is available to assist you with your return or refund questions and help ensure a smooth shopping experience.